Privacy Policy « Swiss Crochet

We respect your privacy

Swiss Crochet respects your right to privacy and this policy sets out how we collect and treat your personal information. “Personal information” is information we hold which is identifiable as being about you.

What personal information we collect

We may collect the following types of personal information from you:

First and Last Name
Billing address
Shipping address
Phone number
Email address
Information about the goods or services you have ordered
Information from enquiries you have made
Communications between us

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we collect your personal information

We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.

Use of your personal information

We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.

We do not provide your information to third parties, except that we may provide your information to our business partners, such as Swiss Post, who assist us in the provision of our services to you.

Visitor comments may be checked through an automated spam detection service.

If you request a password reset, your IP address will be included in the reset email.

Security of your personal information

We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.

Access to your personal information

You can access and update your personal information by logging in to your account using the email and password you registered with, on the “My Account” page.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

A request for a file export or deletion of your personal information will be provided free of charge. However in certain circumstances, it will be possible to charge a “reasonable fee” to the data subject to cover administrative charges where the request involves the gathering of large amounts of data, when the request is manifestly unfounded or excessive, or when the request is repetitive.

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to contact us with details of your complaints. We take complaints very seriously and will respond shortly after receiving notice of your complaint.

Changes

Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

Website

When you visit our website

When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service. More information regarding the use of the Website can be found in our Terms and Conditions.

Cookies

Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website and online store. More information on our use of Cookies can be found in our Cookie Policy.

Third party sites

Our site has links to other websites not owned or controlled by us. We are not responsible for the content, services and policies of these sites.

Privacy Policy

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